SHIPPING & RETURNS

SHIPPING POLICY

We are currently shipping on schedule and the majority of orders ship within 1 business day.

 

However, some customers may experience delivery delays. All of the major delivery services including USPS, UPS, and FedEx, are operating with slower delivery times, and delivery times are not guaranteed. Please plan accordingly when placing your order and allow extra time for shipping.

Shipping addresses must be a US Postal mailing address. You are responsible for the accuracy of the shipping address that you enter. If an incorrect address is provided, we are not responsible for the delivery.

We do our best to get orders out as quickly as possible. Please allow 1 to 2 days for order processing after we receive the order. We ship orders via United States Postal Service First Class or Priority Mail. It usually takes 2 to 4 days for delivery. The shipping charge is the current USPS rate. 

RETURN & EXCHANGE POLICY

Please review your order promptly upon receipt and notify us within a week if we have made an ordering error. We will correct our error and guarantee customer satisfaction.

CUSTOMER SERVICE

(346) 298 - 0950

PO Box 218753

Houston, TX 77218

contact@urbangardenproject.com

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